Q. Do you provide bookings for me?
A. No, but we do provide additional exposure for your property with a listing on our website and many other sites that will refer rental inquiries to you.
Q. How much are your management fees?
Our fees vary based on property size, location and services provided. Contact your local Book by Office for pricing.
Q. Do you provide a housekeeping service?
Yes. Each Book by Owner office can provide housekeeping service. Contact your local Book by Office for pricing.
Q. Is housekeeping included in the management fee?
No. Housekeeping is billed per occurrence in addition to the management fee on a monthly basis
Q. How often will my property be inspected?
Property inspections are provided following each departure on an unlimited basis. If you have had no departures for more than 2 weeks an extended absence inspection is automatically provided. By working with Book by Owner you have peace of mind knowing someone you trust that is familiar with your property is caring for your home.
Q. Do I receive an inspection report?
Yes. Inspection reports are filed electronically following the inspection and immediately sent by email providing you documentation as to the condition of your property following each departure.
Q. Is maintenance included in the fee?
Yes. Our field managers are prepared to provide light maintenance during an inspection if a minor maintenance issue has been reported by the guest or discovered during an inspection.
Q. What happens if there is a maintenance emergency such as a lock out or water leak?
Book by Owner is available 24/7/365 to respond to emergencies reported by guests, neighbors, building managers or any parties with whom you wish to designate Book by Owner as your local point of contact.