Q. Can Book By Owner install Keyless Locks?

Yes, we actually require these (if allowed by the HOA).   We provide many different models; some that enable code changes remotely and record or notify access.  We also change batteries on a regular basis.

Q. How much are the management fees?

Our fees vary based on property size, location and services provided.

Q. Does Book by Owner provide a housekeeping service?

Yes. Each local office provides housekeeping in addition to seasonal, deep-cleanings and long-term rental turnover cleanings.

Q. Is housekeeping included in the management fee?

No. Housekeeping is charged for each occurrence and billed at the end of the month.

Q. Can Book by Owner provide bookings for me?

Yes, although our program is based on the Owner providing their own marketing and bookings, we can provide this service.  We can also recommend partners that can provide this service.

Q. How often will my property be inspected?

Check-out Inspections are performed within hours of departure to check for damages and secure the home.  After any service, a “guest-ready” inspection is performed to ensure your guest will have a great experience.  Book by Owner does NOT rely on housekeepers to perform property inspections.  Random inspections will also be performed during periods of vacancies or after storms.

Q. Do I receive an inspection report?

Yes. Inspection reports are filed electronically following the inspection and sent to the Owner.   Photos of damage or abuse are included.   Regular maintenance items and inventory of supplies will be noted.

Q. Is maintenance included?

Yes. Our Property Inspectors are prepared to provide light maintenance during an inspection if a minor issue has been reported by the guest or discovered during an inspection.   Some maintenance items will be scheduled for a more appropriate time.

Q. What happens if there is a maintenance emergency such as a lock-out or water leak?

Book by Owner is available 24/7/365 to respond to emergencies reported by guests, neighbors, building managers or any parties with whom you wish to designate Book by Owner as your local point of contact. Many resort areas now REQUIRE a local contact be provided as part of the legal registration of a vacation rental.

Q. Am I required to pay Sales & Lodging Taxes and if so do you pay them for me?

Vacation rentals may be subject to registration local taxes based on the rental income collected.  Book by Owner has partnered with http://www.avalara.com to provide owners a simple way to maintain tax compliance.  Book by Owner does not remit or pay taxes or fees on behalf of property owners.

Q. Can Book By Owner service Seasonal and Long-term Rentals?

Yes, our unique model (where others do the marketing) works well for any rental.   Because we don’t collect the rent payment or negotiate the rent amount, we do not need a real estate license.  Book by Owner has partnered with http://www.turbotenant.com to provide owners with many tools to save money and time by collecting the rent electronically.